Terms of Service

Terms of Service

Cancellation Policy

Due to the nature of the product, its audio/video format and educational content, no cash/credit card refunds are permitted. Should you purchase one of our subscription products, you may return the product or cancel your subscription within 15 days of receipt of the order and receive a credit reflective of the original price you paid for the item (less the value of any promotion received at the time of purchase if applicable). This credit may be applied as a payment to any product(s) by Ebix, Inc. DBA Oakstone. Additional restrictions on promotional offers may apply for special offers as noted in the respective promotion details.

Shipping

Shipping rates vary by product and destination. At this time, we do not ship physical product such as USBs or printed materials outside of the United States and Canada. Online only products and subscriptions are available to all customers no matter their physical location. If you have any questions related to shipping fees or expedited shipping options, please contact our Customer Service team at 1-800-633-4743.

Product Guarantee

We guarantee our physical products against defects in materials. Simply return any defective materials and we will replace them. To make a return, call 800-633-4743 for a Return Authorization Code. Complete the packing ticket, and return with the program to Two Perimeter Park South, Suite 160 East, Birmingham, AL 35243. We recommend shipping through UPS or FedEx. Return shipping fees are the responsibility of the purchaser.

Product Use

Customers are granted single use access to upon purchase, which is non-transferable. Downloaded content is restricted to your individual use. Content may not be shared, reproduced or redistributed, duplicated, copied, sold, resold, or otherwise exploited for any alternative purpose.

All products are intended as reference tools. You are responsible for using your professional judgment, and for confirming and interpreting the findings and data reported in our products before applying such information in a professional setting. Any action you take upon the content contained in our websites or products is strictly at your own risk and we will not be liable for any losses or damages in connection with the use of our websites or products.

Subscription Access to Content

Subscription products require an active subscription for uninterrupted access to your content, and the ability to take online quizzes and/or earn continuing education credit or contact hours. Those with expired subscriptions will maintain the ability to login and print certificates only.

CME Pass Board Guarantee

Diligent course study and successful completion of the CME quiz provides the strongest likelihood of passing board certification or maintenance of certification exams. We are so confident of your success that we guarantee it. If you do not pass your exam on your first attempt, mail us a copy of your board failure notification, plus our system certificate reflecting your successful completion of the CME quizzes for the board review product purchased. You will receive a credit for the purchase price paid net of discounts or premium which you may apply to future purchases with Oakstone. Your exam record will be destroyed. Your board failure notification can be mailed to: Ebix I Oakstone, Two Perimeter Park South, Suite 160 East, Birmingham, AL 35243. If you have any questions on this policy, please feel free to contact Customer Service at 1-800-633-4743. 

Dental Decks Pass Guarantee

Diligent use of the Dental Decks INBDE Q&A product, its comprehensive topics and practice tests ensure the strongest likelihood of passing your dental board exams. If you do not pass your exam on your first attempt, mailing us a copy of your board failure notification, plus our system reflecting your successful completion of 75% of the questions available in the online product, taking the section tests and completing two sample practice tests, will result in a full refund of the purchase price. Your exam record will be destroyed. Your Board failure notification can be mailed to: Ebix I Oakstone, Two Perimeter Park South, Suite 160 East, Birmingham, AL 35243. If you have any questions on this policy, please feel free to contact Customer Service at 1-800-633-4743.

Special Offer Details

To view the terms associated with our current active promotions visit, our special offers page here. Should you be in receipt of a direct mail or email offer, see terms disclosed on the provided notification.

Should you purchase a product that includes a gift card or other premium offer, gift cards/premiums will be delivered within 6-8 weeks of paid order. Except as required by law, gift cards/premiums cannot be transferred for value, redeemed for cash or replaced if lost or stolen. Please treat gift cards as cash. Gift cards will be delivered electronically to your email address on file. Gifts cards are subject to the terms and conditions of the issuer i.e. Amazon.com. Due to the value of the gift card or premium associated with an offer, it may be considered taxable income. The entire cost of your subscription may be tax-deductible when used for professional purposes. Please consult your tax advisor. In addition, you are responsible for consulting your employers’ policies regarding receipt of gift cards or other non-monetary promotions should you be seeking reimbursement for any Oakstone product purchased.

Promotional Offers and the Latest information

Purchasing a product from Oakstone allows you to receive exclusive benefits including news and promotional offers.
Oakstone allows users to opt-in and opt-out to emails that are of interest to them. If you no longer wish to receive promotional communication from Oakstone or would like to change your email preferences, click on the hyperlink at the bottom of any email you receive, or send an email to OakstoneService@ebix.com. Exceptions include emails regarding your purchased product account information, order status and CME credits or nursing contact hours. Please view our Privacy Policy if you have any questions.

 

Last Updated: August 1, 2020